Resetting your camera to factory settings may help resolve certain issues. A reset will erase specific configurations, including alarm settings, Wi-Fi connections, and locally stored videos.
Note: A factory reset does not remove the camera's pairing to the original owner's Psync account. The camera will remain paired until manually deleted by the original user.
How to Perform a Factory Reset
- Make sure the camera is powered on.
- Press and hold (Long-press) the Setup button on the camera.
- While holding the button, the camera will announce a series of voice prompts:
'Ready to connect' > 'Bluetooth pairing, please wait' > 'Factory reset complete'
IMPORTANT: Hold the button until you hear 'Factory reset complete.' This takes about 15 seconds (roughly 5 seconds between each announcement).
- Release the button after hearing 'Factory reset complete.'
- Wait for the camera to restart, and finalize the reset process.
Also see:
This device is already paired to another user
How to Setup the Psync Genie S