If you encounter blank fields after installing the Psync app, cannot register or log in, or experience app crashes, your mobile device might not meet the language configuration requirements.
For the Psync app to function correctly, your mobile device must have English or Spanish enabled and set as the default language.
Also see:
Supported Languages in the Psync App
Enabling language support for the Psync app
Setup Requirements for the Psync Genie S