If you received your Psync camera as a gift or picked one up while visiting the U.S., you may encounter issues downloading the Psync app. The app is currently distributed through the U.S. Apple App Store and Google Play, so access is likely restricted if your store account is set to a country outside the U.S.
Potential Workarounds
- Create a secondary U.S.-based App Store or Google Play account to download region-locked apps.
- If you meet the requirements, create the account and use it to download and install the app.
- After the app is installed, switch back to your primary account and continue using the app.
- When needed, log in to the secondary account to update the app.
Cleanest workaround, no impact to your main account
- Change the region of your existing App Store or Google Play account to the U.S.
- This may require a U.S. payment method and can affect current subscriptions, payment methods, and app availability.
- For Google Play, region changes are limited to once per year.
Most disruptive, affects billing, subscriptions, and app availability
- Use a VPN alongside a U.S.-based account if you're outside the U.S.
- If you're using a U.S.-based Apple or Google account while abroad and still experience issues, connecting to a U.S. server via VPN may help.
Helpful in some cases
- If you're using a U.S.-based Apple or Google account while abroad and still experience issues, connecting to a U.S. server via VPN may help.
Note:
These suggestions offer potential solutions but do not guarantee download access, as results can vary depending on device settings, app store policies, and regional restrictions. We also recommend contacting customer support for your specific App Store platform to request additional guidance.
Also see:
Supported Languages in the Psync App
Blank Fields Caused by Language Settings